Complaints

Complaints Procedure

We aim to provide a high quality service and are very interested in hearing any constructive comments you may have.

The practice has an approved complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern.

Once you have submitted your complaint, it will be acknowledged within 5 working days, and we aim to have investigated your complaint within 30 days of the date you raised it with us.

To file a complaint, please telephone the Practice or complete the form below. You can email us on hwccg.haresfield@nhs.net with this form or hand it in to reception.